I received an email from a BMET asking for assistance finding a service manual for a Boston Scientific (formerly Bayer / Medrad) AngioJet Ultra Perhipheral Thromectomy System. (See the unit HERE.) I decided to call the company directly to see what they had to say.
According to Tech Support at Boston Scientific, They do not have a service manual for the AngioJet. Upon further discussion, they did admit that they have manuals, but that they are proprietary and are restricted to use by their internal employees. They maintain that the hospital does have options for service. These options consist of either time and materials or a service contract.
The individual I spoke with tried to tell me that this is very common, and that most medical equipment manufacturers do not provide manuals. Even GE does not provide service manuals for ultrasound machines. I corrected him. But he did not sway at all.
I recommend that complete service manuals be made a part of the purchase conditions of every medical equipment purchase, and that the manufacturer’s warranty (both parts and labor) be extended until both service manuals and technical training are provided to hospital-designated staff.
Boston Scientific Technical Division can be reached at 1-800-949-6708.