I recently was sent a letter from Ortho Clinical Diagnostics by a friend in a hospital. I publish it below, with my highlighting. It is a glaring example of how a company can use obscenely high charges to pressure customers into signing a service contract. I’ve had problems with Ortho’s customer service and pricing for many years. I guess they haven’t changed.
To summarize, they say in the first sentence that the purpose of this letter is to encourage customers into signing contracts.They profess LIMITED TECHNICAL SUPPORT over the phone, but even that is at prevailing labor rates – up to $1,580 per hour, with a 2 hour minimum. So a 10 minute phone call is going to cost a hospital between $1,580 and $3,160!
Zone charges are $1,530 per trip. without regard to how far they must travel, or haw long it takes them. A trip across town would incur a $1,530 charge!
Adding the minimum labor, the minimum charge for an onsite visit would be $3,110, even if the service engineer were across the street.
I believe that these charges and rates are flagrant attempts to place undue pressure on hospitals to sign contracts,which themselves are very lucrative for the company.
Please factor these after-purchase costs in when deciding which medical equipment to purchase. Pat Lynch