Monthly Archives: May 2014

Drager unfairly restricting access to manuals

Posted on ECRI’s BiomedTalk May 22, 2014:

Once you attend Draeger’s Apollo training, you will have one year access to their manuals online through their secure system.  Draeger keeps tight control on their technical manuals and expressly warns us about giving copies to anyone not trained as they are traceable.

Does someone’s technical training magically evaporate after 1 year?  If someone attends a service school, their access to service manuals should remain for the life of their career.  It is pretty obvious that Drager is attempting to restrict service on their machines so that they can generate more revenue through annual training or service contracts.  Unless this policy changes, I recommend that NOBODY purchase Drager Apollo units.

 

Pat Lynch

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Filed under Cost, Description, Training Dirt