Welch Allyn Biomedical Partnership Program
On Thu, Jun 7, 2012 at 12:10 PM, Paul Kelley wrote:
I had a chance to meet with Welch Allyn at the AAMI show over the
weekend and they helped clarify the concerns I have about charging a
fee for each device to perform service and the need for a “Gold lic”
to perform calibration.
Apparently since this is a new offering some of the information has
not been presented clearly in the field. I am glad that they monitor
BiomedTalk and wanted to discuss and provide clarification.
Here is what I learned:
1. Welch Allyn does not charge a license fee for each device in order
to perform service. In fact, they have designed their products with
Biomed right to repair in mind.
2. Welch Allyn has two programs available to support their CVSM product.
a. Online technical education. This is a one time fee and upon
completion of the class they send a Gold license which is used on the
Welch Allyn service tool to activate the calibration feature. Without
the training and gold license we can still perform service using the
Welch Allyn service tool to conduct calibration checks, leak checks,
pressure checks, review error logs, device usage, assign location,
amongst other things.
b. Biomed partnership program. This is a support agreement that
covers all devices and provides many more features than the warranty.
It includes the education (which gives you the gold license), loaners,
free parts, accessory protection on the temp probe, direct access to
technical support, free shipping on everything. They now offer this
program coverage for 5 years and it can start at the time the device
is purchased or after the warranty expires.
I have set up a meeting with Jason DiFraia (Director of Global
Marketing) who will be traveling to California to visit us in July.
If you are in the area, and would like to join the discussion, please
click here and give me your availability (the majority rules)
http://www.doodle.com/8vk3thnxz8kgippf. I am tentatively holding all
of the room options (10-3 on July 26 & 27), and so the sooner you can
let me know if and when you are available the better. The meeting
will be on our campus (address below) and will be scheduled for 2
Now, do you think we can get Verathon or others to join the discussion?
Paul Kelley, CBET
Director, Biomedical Engineering and Green Initiative Washington
Hospital – 2000 Mowry Ave – Fremont, CA 94538
510-791-3493 – Paul_kelley@whhs.com