Ortho Clinical Diagnostics – outrageous charges?

I recently was sent a letter from Ortho Clinical Diagnostics by a friend in a hospital.  I publish it below, with my highlighting.  It is a glaring example of how a company can use obscenely high charges to pressure customers into signing a service contract.  I’ve had problems with Ortho’s customer service and pricing for many years.  I guess they haven’t changed.

To summarize, they say in the first sentence that the purpose of this letter is to encourage customers into signing contracts.They profess LIMITED TECHNICAL SUPPORT over the phone, but even that is at prevailing labor rates – up to $1,580 per hour, with a 2 hour minimum.  So a 10 minute phone call is going to cost a hospital between $1,580 and $3,160!

Zone charges are $1,530 per trip. without regard to how far they must travel, or haw long it takes them.  A trip across town would incur a $1,530 charge!

Adding the minimum labor, the minimum charge for an onsite visit would be $3,110, even if the service engineer were across the street.

I believe that these charges and rates are flagrant attempts to place undue pressure on hospitals to sign contracts,which themselves are very lucrative for the company.

Please factor these after-purchase costs in when deciding which medical equipment to purchase.                          Pat Lynch

Ortho Rate Sheet

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Dishonest Company – Industry Alert – SPT Medical Equipment

from ICE (www.ImagingIgloo.com)

 We wish to inform all of our colleagues in the medical imaging equipment industry of scammers that we recently encountered, who are specifically targeting buyers of medical equipment. The company is called SPT Medical Equipment from Helsinki, Finland, and the contact we communicated with went under the name Henri Kapanen. This company is skilled at looking legit. They were able to provide us photos of the equipment (in this case, a Siemens Emotion CT scanner) that matched the description, and they gave full specifications as would be expected from someone selling an actual system. Be aware, however, that this company will steal your deposit and suddenly become impossible to contact. The equipment never shows up.
  • We have since learned that these people may operate under different names and websites, appearing to be from different countries. These include http://www.sptmedical.com, http://www.lmx-med.com, http://www.dnbmedical.com, http://www.mg-medi.com, and possibly others. Notice the similarity between these websites, the images, and the content. Some of our information suggests that the individuals responsible may actually be from Russia.

    How do you avoid scammers like this? Always know who you’re dealing with. Ask for and check for reputable industry references. Whenever possible, physically inspect the equipment, and look for any signs that the vendor may be trying to avoid allowing an inspection. (In our case, they told us the equipment was already crated and in a facility where inspection was not possible. This is a major red flag.) Always get good pictures and details, and check that the pictures are consistent. (We have seen other brokers actually send marketing or promotional pictures for equipment, claiming them to be the actual equipment being sold. Some people send images they found on the internet.) Verify that the vendor is a member in good standing of well-known industry communities that check member credentials, such as DOTMed or IAMERS. If they are not, contact these organizations and ask if they are aware of any reasons to be concerned.

    Those of us well grounded in this industry hold it very dear, and it is our responsibility to uphold integrity and to keep dishonest people like this from conducting their immoral form of “business.” Thanks for your attention, and please spread the word!

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Beware Mukaz Hassan from Almukaz Company LLC

reposted from DotMed Forums . . .

Adam Rudinger

Beware Mukaz Hassan from almukaz company llc

September 25, 2014 10:22

I received an email from this guy wanting to buy 2 scopes from me recently. I went online and checked him and his company out and it seemed legit. He requested a wire transfer as payment, which I have done for many other companies around the world, so I gave him my info. He then proceeded to “mistakenly” deposit $29,500 into my account and wanted me to return the difference to him as it was an “error” in his accounting department. I called my Bank to report this as obvious fraud and sure enough they had a letter in hand that stated the money was being deposited from a well known Bank. The lady at the Bank laughed and said it looked like a 3rd grader wrote the letter and yes it was obviously fraud. Can’t these people get a real job and earn a real living instead of trying to rip people off!!!!

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Scooter Childs

reposted from DotMed Forums . . . .

Mohamed Yahya Ibrahim


November 16, 2014 11:15

in Dubai
i made deal with him for CT scanner and after 3 months no equipment arrive and after more dialog he sent half of the funds from 3 month ago
and not back the balance until now
so advise any one to not deal with him

Chand Jain


November 17, 2014 11:04

He cheats everyone like this and keeps people’s hard earned money and still shows that he is an honest man.
He says that he will return the balance money which will never happen since it is not in his nature to return the money.

Chris Salberg


November 18, 2014 06:21

Everyone in the U.S. know about this fool……that’s why he does business elsewhere……last I heard he was actually looking for a job as a service engineer. He’s sociopath…….always blames others for his scams……he was on linkedin and some of his posts are absolutely comical (except to the one’s he’s scammed) He got nailed by over 30 people he scammed on one of his posts. I believe he’s been blacklisted here on DotMed but you can still type in his name and look at all the complaints about him and all his lies and excuses. What a pile of S**T this loser is!

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BEWARE of the Laser Outlet, Mr. Sam Lehrer

reposted from DotMed forums . . .

BEWARE of the Laser Outlet, Mr. Sam Lehrer

November 02, 2011 05:40

by Thomas Karrs

Pre-owned Laser buyers Beware of the Laser Outlet.

Mr. Sam Lehrer is not to be trusted. Our sales agreement, dated 15 Dec 2009, has yet to be completed. Our office was in the market for a Palomar laser system, but we felt a new system was more than we could afford. After speaking with Mr. Lehrer, he persuaded me that his business could provide a laser system, with a variety of hand pieces and equipment maintenance for a very good price. The purchase order was completed and we mailed the check to his office. Mr. Lehrer insisted that we mail the check before he shipped the Palomar system. We requested delivery before the end of the calendar year, and he assured us that would not be a problem. Mr. Lehrer spoke about the delivery with my office manager. The 300 Palomar base system was delivered 6 weeks late, without our hand pieces. The hand pieces that accompanied our shipment were for another office in Texas. We received the LuxRS two months late and the LuxG was delivered four months late. The LuxG was nonfunctional in a few weeks. We returned the hand piece several times for Mr. Lehrer’s office to fix, it never happened. In fact, Sam was so unethical; he offered to resell the broken hand piece to another buyer and afterward we declined, he proposed to sell us another LuxG hand piece for an additional fee! We are over two years removed from the dated purchase order and no sign of the third hand piece. The 1540 has yet to show up at our doorstep. There was yet another laughable attempt to re-sell us a 1540 at a “very fair price!” Fair? Fair would be for this company to provide us with the products and services we agreed to purchase! We feel that we have been more than patient with Mr. Lehrer’s office. Mr. Lehrer’s office has not made a single attempt to contact us in any regard about our purchase order. We have contacted the Better Business Bureau, Florida Attorney General’s Office and Florida Commerce Department. Now Mr. Lehrer has the audacity to inform everyone that we owe him $600.
As a member of the AAD, I feel that it is my responsibility to inform and warn all my colleagues that Mr. Lehrer is an unscrupulous businessman who gives all used medical equipment businesses a bad name. He is a skilled sales man and will promise you the moon, but beware, his guarantee are meaningless and in my opinion his company is nothing less than a scam.

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Mid-Year Service Contract Report:

Consumers will pay nearly $40 billion this year for product protection plans, despite the best efforts of the watchdogs who tell them not to. It’s mostly for smartphones and passenger cars, though, because everything else is perceived to be disposable and not worth fixing.

The service contract industry is huge and growing in the U.S., despite the best efforts of critics who, right around this time of year, repeat their outdated “don’t buy extended warranties” message to consumers.

Even our incomplete accounting of the various consumer-facing segments of the service contract industry suggests a market worth almost $40 billion this year, assuming that no polar vortex arrives before Santa. We’ve counted up the total premiums paid by consumers in the vehicle service contract segment, the home warranty segment, the retail brown and white goods segments, and the mobile phone insurance segment, and the total market estimate we come up with for this year is $39.5 billion to be paid by U.S. consumers for what we’ll call product protection plans.

And that’s not counting the jewelry, furniture, and sports equipment sectors, which we’ll get around to sizing in 2015, we hope. And that’s also not counting the purely business-to-business service contract sector, which covers everything from truck fleets to jet engines, not to mention printers, copiers and coffee machines. And that’s only the U.S. Then there’s the European market, and some Asian, African and South American markets that are just getting it together. They need to be counted too.

Bad Marks on Report Card?

Despite the best efforts of Consumer Reports and its allies, more protection plans are being sold now than ever before. If we were to give out ratings like they do, we’d have to give them a little black circle on their report card. For while they might take credit for some of the extended warranty industry downturn from 2006 to 2009, it just as easily could have been caused by the then-brewing recession, the commoditization of major home electronics and home computer product lines, or the shift to online shopping, where it’s quite easy to say no to a click box offering you a protection plan.

Since 2009, we don’t think there’s been a down year for the market. Then again, unlike with our product warranty expense data, with service contracts we’re making estimates based on confidential assistance from industry experts and occasional confirmations from the financial statements of some of the publicly-held players.

Readers are urged to take a look at the data in Figure 1 and compare it to your own internal estimates. Behind this data stands an array of charts and tables dissecting these various markets by underwriter, administrator, and seller. We won’t include all that information here, but rest assured that the $39.5 billion total is built from the bottom up.


To read this article and a whole lots more, subscribe to this free newsletter at Warranty Week.  Click here.

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Appliance Warranties: Wasteful or Worth It?

Are you in the market for a new appliance? You’ll likely be offered an extended warranty by the salesperson, which may sound like a good way to cover any mishaps, but it’s not worth the extra money. Here’s why.

According to a recent study from Consumer Reports, most products seldom break during the two to three year window covered by an average service plan. Then, when they do break, your repairs tend to cost as much as the plan itself. Keep in mind that the manufacturer will sometimes cover out-of-warranty items, as well.

If your appliance breaks down within a short amount of time or because of a known issue, the manufacturer will usually offer free discounts or repairs, if you contact them for help. Another thing to consider is the extra charges associated with extended warranties. Some repairs call for the item to be shipped to the manufacturer, which typically isn’t covered by the company. In other cases, you may be required to pay a service charge when someone comes to repair your appliance.

Extended warranties aren’t the best deal for consumers, but salespeople have a reason for pushing you to buy one. Consumer Reports says that most retailers keep 50 percent or more of what they charge for these kinds of plans.

Bottom line: extended warranties aren’t worth it. Keep these things in mind the next time you’re shopping for an appliance and save yourself from unnecessary expenses.

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